What do you get?

When you have us host and manage your site you will get more than just a web server that holds your web files, you get 24/7 monitoring of your site (from multiple locations around the world), regular backups (to off-site, secure locations), regular security scanning, and the peace of mind knowing that all the 'technical stuff' is handled for you. You can focus on your business, not the many details of modern-day web hosting (which can be overwhelming at times).

We also don't 'lock you in' to our hosting. If at any time in the future you decide you would like to move your hosting to some other company, we will provide you with a full back-up of the site that any experienced Joomla manager can restore and get live within minutes (on a comparable hosting server). In addition, we also offer the option to have your backups stored on your own off-site server (many different major storage companies are supported - like Amazon S3).

Service rates for 2022

Additional pagkaces/extensions are available at various maintenance rates. Please review some options below or ask for more details.

Retainer Packages

We offer a limited number of retainer packages throughout the year. These packages provide you with a number of benefits:

• A set of 'reserved' project hours each month
• Priority service over non-retainer projects
• A significant discount on hourly rates

Retainers are billed monthly with a minimum commitment of 20 hours/month and a minimum duration of 4 months.

If you think that a retainer package might benefit your project please contact us by email or use the button on this page to schedule a meeting to discuss what packages are available and how it might help your project/site.

NOTE: Retainer packages are limited. Once a client has a retainer they have the option to continue that package indefinitely. Once a retainer is cancelled it may be taken by someone else. We do not regularly publicize when retainers are available; however, if you ask about it and one is not available we will try to let you know when one does become available.

Discounts

We offer all returning/continuing regular customers a discount on all HOURLY services listed here. This is based on the number nuber of years for which we have been providing you on-going (monthly) services. The current discount structure is this:

Discounts are calculated to begin in January of each year based on the time at that point. If you start working with us in September 2021, then you wouldn't get the initial 1% until January 2023.

 To get this discount you must have had billing in each month either for monthly services or hourly services.

Rate Changes Effective Date

New Clients/Services

The rates listed above went into effect for all new clients January 15, 2022

Existing Clients/Services

The rates listed above go into effect for all existing clients February 1, 2022 for all hourly rates; March 1, 2022 for all monthly/annual services

NOTE: In light of the economic imacts of COVID we originally put a hold on the new rates throughout 2020.

Notes

¹ does not include down time for maintenance

² Configuring your DNS servers to work with our hosting (base URL)

³ automated server initiated processes

⁴ Custom TXT/Cname records to handle additional domains and services

⁵ Nightly Offsite (to Amazon Servers)

⁶ 24/7 monitoring locations

⁷standard individual user accounts (NOT bulk/marketing use)

⁸via desktop or web access

⁹includes transfer from existing imap/pop account

¹⁰minor updates automatically applied when released

¹¹major updates – fixed rate (quoted at time of new version release)

¹²All extensions constantly monitored for updates

¹³Updates automatically applied (with support plan below)

¹⁴Includes hosting, bandwidth and monitoring on Amazon S3 or similar object storage service

¹⁶Our Enterprise hosting provides the abilty to scale up the server to meet increasing load demands or server application complexity needs (additional fees may apply - see Compute Booster later in the chart. Prices vary depending on the site.

¹⁷The migration cost indicated is a one-time fee based on migrating an up-to-date Joomla site from your server to ours provided we are able to access the existing Joomla site by both Joomla Super User login AND FTP. If either (or both) of the these access are not available there will be additional fees. If your Joomla site is not updated to the latest version it must be updated prior to migration (we do not host outdated Joomla versions).

¹⁸Due to the complex nature of most enterprise systems (with multiple/varied extensions) we will provide an estimate for the migration process prior to any work begun.

¹⁹Annual support packages include regular updates of the extension to the latest 'minor' version (any version that doesn't require re-configuration or re-customization of the extension or data. It does NOT include initial configuration of the extension or any necessary data/configuration changes due to upgrades, or custom design or functionality changes. Any of these will be charged at the appropriate hourly rate. NOTE: We also cover the cost of any commercial extensions - you do NOT need to also pay the maker of each of your extensions.

 ²⁰All Monthly and Annual recuring charges require an online auto payment. Upon your first payment for the service your payment will then become an automatic charge via your payment method. If your auto payment fails you will have 5 business days to provide a replacement online auto-payment source or the related services will have restricted access or be terminated.

 ²¹Total email storage allocation is per domain, with the amount listed being shared across all email accounts.

²²Community Builder is no longer supported on our servers

²⁴CPU Cores and RAM/Memory can be added to a site which requires advanced computer processing power (due to special features/functionality) or to allow it to handle a larger load of users.

²⁵Disk Storage Space can be added proactively to prevent problems on sites where user content is regularly added. Additionally, if large files are regularly added to the site the server will be configured to automatically increase the disk space avaialble to prevent the site from crashing (i.e. when the disk space becomes full). You will be automatically billed if your site exceeds the standard limits based on the amount of extra storage used (in 100gb increments).

²⁶This package includes the following extensions: Akeeba Admin Tools (security), Akeeba Backup (automated backup system), Regular Labs (various system enhancement extensions)

²⁷Non-Hosted sites must also purchase licenses for any extensions directly from extensioin vendors. License must be kept current during any support/services.

Last Updated: 2022-01-10