NOTE: The following terms are effective April 1, 2018 and replace all existing payment terms for invoiced or other charges, as noted below.
Our goal is to make paying for our services as simple as possible while ensuring that we are able to provide you with the services that you require. Due to the fact that we provide you services based upon expenses that we incur for those services, we must require different payment terms for different services.
Payment Processing System
We are now using the InvoiceNinja system for all invoices. You can log-in at any time and see the status of any of our invoices to you and pay invoices online.
General Payment Terms
Unless otherwise specifically stated on your invoice, all payments are due Net 10 days. That basically means that the invoice is due (and must be paid) 10 days after the date of the invoice. All invoices not paid in 10 days are considered Past Due and may incur a 1% per month service charge. In addition, all work on any projects will be stopped until the payment is made current (including any service charges).
Due to problems with mail delivery and bad checks from clients we must ask everyone to use online payment for all invoices. Payment online can help you avoid late charges or service termination. We work with an industry standard payment processor to make payment as easy as possible. You can pay with any major credit or debit card or with special arrangements you can pay with a check/draft from your bank. Paying from your bank is only available for clients with on-going charges with larger amounts and with special payment configurations. (We can help you with this process if needed).
PLEASE NOTE: We no longer accept PayPal for payments.
Hosting Services
All hosting services must be paid using a standard credit card which will be billed automatically on or about the 14th day of every month. This includes all charges specifically for hosting as well as hosting-related (i.e. security, automated monitoring, etc.) services. All such services will be invoiced on their own invoice.
Usage-related fees are billed as 'other services' at the end of each month and are due net 10 days as standard invoices.
Late hosting fees
- If your invoice is not paid by the 20th of the month (following the invoice date / approx 5 days past due) your web site admin access will be disabled.
- If your invoice is not paid by the 1st of the following month (following the invoice date - approx 15 days past due) your web site (front-end) will be taken offline.*
- If your invoice is not paid by the 15th of the month (following the invoice date - approx 30 days past due) your site will be removed from our servers. *
*If you would like your web site re-instated to our servers after either of these dates there will be a service restoration fee of not less than $50 plus you must pay for your hosting annually with the first payment required prior to the site being re-instated.
Support Services
Annual and semi-annual support service charges will be invoiced automatically via recurring online credit card charge. If payment is declined for any reason, no support or updates will be provided until the full payment is received. The renewal charge for support services may be increased if the support invoice is not paid on time.
Retainer Services Consulting Services
All retainer services will be automatically billed per the terms of your retainer agreement (usually due on the 20th of the month prior to the services). Invoices are automatically charged to your credit card. Payments that are declined may result in cancellation of the retainer agreement.
Major Project Services
All major projects are billed on schedule set by the project. Small projects are billed with payment due before work begins. Medium projects are billed with a portion due before work begins and a final portion after work has been completed. Large projects include several billing dates throughout the project, based upon project progress (as noted in the project proposal). All payment dates are specified in the initial proposal. All payments during the project must be made at the times specified. Additional work on the project may be delayed until a scheduled payment is received.
Other Services
All other services for regular clients are billed at the end of each week (for services rendered during that week). Invoices are usually generated on the Tuesday of the following week. Invoices are due net 10 days and must be paid following the standard guidelines listed above.
Individual Invoice Terms and Payments
Any individual invoice may include additional or modified terms. These will be noted on the invoice. Those terms supercede these terms as noted on the invoice.
Subject to Change
The terms listed here are subject to change at any time throughout the year.
We will post new terms on our web site as changes are made. We will also attempt to alert active clients to these terms in advance when possible using our standard support system; however, you are responsible for the terms that are current at the time of any invoice you receive.